Complaints Procedure

At Space Dental, it is very important to us that we meet your needs and expectations. The patient journey is at the heart of all that we do and we try to ensure that all of our patients are satisfied with their experience of our service. If you are unhappy with your experience for any reason, you can raise a concern, or make a complaint. If you have a complaint about one of our practices, we ask that it is brought to the attention of the practice manager in the first instance, who can promptly address your needs.

What we aim to do

If after speaking to the practice team, you would like to further discuss any issues, your options to complain are as follows…

Please contact the Dental Complaints Service (DCS) regarding your complaint.

Telephone
020 8253 0800 (Monday – Friday, 9am – 5pm)

Online
Contact the DCS through their online enquiry form.

Write to
Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ