Terms & Conditions

Information

Terms & Conditions

Welcome to Space Dental!

This page outlines the terms and conditions for SPACE DP LIMITED.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Scan Request Without Treatment

If a patient chooses to request a copy of their intraoral scans or X-rays without proceeding with any treatment, the following terms apply:

Admin Fee

A £50 administrative fee will be charged to process and release your digital scan files.
This fee covers staff time, data handling, and secure transfer of your files.

Request Process

Requests must be submitted in writing via email to our patient support team.
Once payment of the £50 fee has been received, your scan files will be prepared and released within 10 working days.

Format of Files

Scans are provided in standard STL format, suitable for use by most dental professionals and laboratories.
It is your responsibility to ensure your chosen provider can accept this file format.

Data Protection

Your scan files will be securely transferred in compliance with GDPR data protection regulations.
Files will only be shared with the email address or authorised recipient provided in your written request.

Non-Refundable Fee

The £50 admin fee is non-refundable, even if you later decide to continue treatment with us or another provider.

Retention Policy

We retain all digital scans for up to 12 months from the date of your initial appointment. After this period, files may no longer be available for retrieval.

Treatment Commitment & Cancellation Terms

Once finance has been approved and put in place, this constitutes a formal commitment to proceed with treatment. By signing or accepting your finance agreement, you are confirming that you wish to go ahead with the treatment plan provided.

If you choose to cancel your treatment at any stage after finance has been activated, cancellation fees will apply to cover the costs of services, appointments, and clinical time already used.

These may include (but are not limited to):

  • Digital scans or impressions – charged at £95 per scan
  • Consultations, reviews, or hygiene appointments – as per the current price list
  • Any services, products, or materials that have been prepared, ordered, or provided prior to cancellation

These charges are in place to cover professional time and resources allocated to your treatment.

By proceeding with your finance agreement, you acknowledge and agree to these terms.